Privacy Policy

At NCG (Next Cooking Generation) and its subsidiary Waveco® (“we,” “us,” “our”), we value your privacy and are dedicated to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, request information, or engage with our business. You agree to the terms outlined in this Privacy Policy by using our services.

Information We Collect

1. Personal Information
   When you reach out to us, request information, or engage with our products, we may collect:

• Full name
• Email address
• Phone number
• Business name and role
• Shipping or business address

2. Payment Information
   We collect payment details, including credit or debit card information, to process transactions securely. All transactions occur through secure, third-party payment providers compliant with industry security standards.

3. Usage Data
   We collect data about your interactions with our website to improve your experience:

• Pages visited and links clicked
• Time spent on each page
• Referral sources and exit pages

4. Device Information
   To optimize your experience, we may collect device-related data:

• IP address
• Browser type and version
• Operating system and device type

How We Use Your Information

1. Service Fulfillment
   We use personal and payment information to process orders, deliver products, provide customer support, and respond to inquiries.

2. Website and Service Improvement
   Analyzing usage and device data helps us enhance website performance, troubleshoot issues, and tailor our offerings to meet your needs.

3. Marketing and Communications
   We may send you updates, product announcements, promotions, and industry insights through email or SMS. You can opt out at any time using the instructions provided in our communications.

4. Legal and Compliance Purposes
   We may process your data to comply with legal obligations, prevent fraud, protect our business, and ensure data security.

Data Retention
We retain personal data only for as long as necessary to fulfill business purposes or comply with legal requirements. When no longer needed, we securely delete or anonymize your information.

Data Security
We use encryption, secure access controls, and industry-standard measures to protect your data. However, no online transmission is completely secure, and you share your information at your own risk.

Sharing and Disclosure of Information

1. Service Providers
   We may share your information with trusted third-party providers who assist with payment processing, marketing, analytics, and business operations. These providers follow strict confidentiality agreements.

2. Legal Obligations
   We may disclose your data to comply with legal obligations, protect our rights, or respond to government inquiries.

3. Business Transfers
   In the event of a merger, acquisition, or business restructuring, your data may be transferred as part of the transaction.

Your Rights and Choices
You have the right to:

• Access the personal data we hold about you.
• Request corrections to inaccurate or incomplete data.
• Delete your personal information (subject to legal obligations).
• Opt out of marketing communications.
  To exercise these rights, contact us using the information provided below.

Cookies and Tracking Technologies
We use cookies to enhance website functionality, analyze site traffic, and personalize content. You can adjust cookie settings in your browser, but disabling them may affect your experience.

Changes to this Privacy Policy
We may update this Privacy Policy periodically. The latest version will be posted on our website with a “Last Updated” date. Please review it regularly.

Contact Us
For any questions or concerns regarding this Privacy Policy, please reach out through our official website or customer support channels.